Whether you are looking for a refund or not, we love hearing feedback so we can improve services, worksheets and other digital downloads. We are happy to listen to any concerns you have about a product you have purchased and issue a refund if necessary. Just email us explaining your issue/thoughts.
Most items follow our general return policy, but products have different policies or requirements associated with them. When you return an item, there may be different return options depending on the item, or reason for return. Your refund and how your refund is issued may also differ based on the condition of the item, how long you've had the item and how the item was purchased.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. This means that new items must be returned new, unused and complete.
Our return policy lasts 28 days providing the following are met:
- Please note that you must return each item in the same condition in which you received it.
- All packaging must be intact so that the item is in a re-saleable condition.
- You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
- Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).
In the unlikely event of your order being supplied incorrectly or faulty, we will ensure it is resolved immediately and with minimal disruption.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at talk 'at' ttlcic.org.uk.
To return your product, you should mail your product to: Unit 105852, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Partial Refunds or Restocking Fees
Partial Refunds or Restocking Fees may apply:
If You Return
Items in original condition past the return window*
80% of the item's price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a Talk Together London CIC error
Up to 50% of the item's price
*For most items the return window is 28 days after delivery. Note that you may be charged up to 20% restocking fee even if you return the item in original condition within the return window.
For any queries, please get in touch via:
- Email: talk 'at' ttlcic.org.uk
- Phone: +44(0) 20 7101 4428
- Just contact us.